Today 7-26 I interviewed Bulldog Solutions CEO Rob Solomon
Bulldog Solutions is a Lead Generation Company, working as an enabler for the SaaS industry. Some of the underlying infrastructure to the lead generation business are conferencing solutions from Webex and Placeware. Bulldog seams to be one of the larger Webex and Placeware customers, using their services to provide webconferences to the customers of Bulldog Solutions. Even so for the web conference vendors this might be a channel, Rob Solomon (CEO) how ever views this just as infrastructure he is using. Bulldog Solution makes primarily money off of the services they provide, while the margin they get from the vendors are not substantial to their business.
Channel or not – it is one of the cases where a company such as Bulldog is an important catalyst to vendors like Webex and placeware. It is one of many examples how channels appear to be very different in the SaaS industry relative to the traditional IT industry.
Channels are the most complex business model – simply because of its integrated involvement of legally independent parties in one of the most critical business processes: Sales. Therefore channel business has many facets and view points. There is an executive view point, one from investors, customers, service organization, product development and marketing.
Often Times channels get inherited by a new executive who is forced to understand that channel and the implications of any changes in a matter of weeks.
But complexity doesn’t need to mean complicated. Structuring and completely understanding channels is the usual way to manage complexity. The book Channel Excellence shall help all constituencies to better understand, structure and manage those relationships for a better, faster and more profitable business.
After all I decided to write this book and invite everybody to comment, contribute, express your thoughts and may be help to make this a helpful guide to everybody facing challanges with indirect channels. The plan is to publish the book in the next 12 weeks.